Meet the team

Centra Pulse & Centra Connect Management Team

 Wendy  Darling, Managing Director of Centra Telecare






Wendy Darling, Managing Director 

Wendy worked for Tonbridge and Malling Housing Association and the Tonbridge & Malling Borough Council prior to the large scale voluntary transfer in 1991. She was heavily involved in the expansion of the Association's support service following the introduction of Supporting People. With over 15 years experience in housing management and housing related support services she is committed to ensuring good customer services and high standards.

Since 2010, Wendy has managed a large scale review of Centra Pulse & Centra Connect (formerly Invicta's) business and has delivered a significant restructure of the organisation to ensure it is "fit for purpose" for extending services to meet the needs of a demanding Telecare market. She is passionate about excellent standards of service and working in partnership with organisations to maximise the potential of the market. Wendy was elected to the Telecare Services Association in April 2011 and took up the post of vice chair in May 2013. She is keen to ensure the organisation supports members to make the most of the exciting opportunities arising in the Telecare and Telehealth market. 



Susan Smart Operations Director

Susan Smart, Operations Director

Susan’s career has spanned across both private and the public sector where she has worked previously for Circle Housing  Merton Priory, (part of the Circle Housing Group) as part of its senior management team, leading on customer access, performance management and continuous improvement. 

She joined Centra Pulse & Centra Connect (formerly Invicta Telecare) as Operations Director in August 2013 and is keen to ensure Centra's working practices are efficient as well as cost effective, and she is enthusiastic to play a part in winning new business and tenders.

Susan holds a BA in Social Policy and post grad qualifications in Leadership, Management and Marketing – she thoroughly enjoys managing and developing her team.


Joe Mcloughlin National Account Director Joe McLoughlin, National Account Director

Joe McLoughlin joined Centra Pulse & Centra Connect on August 2013 and leads the new account directorate at a time of great change and opportunity. He is responsible for account management of Centra’s 200+ corporate customers. contract management, the Telecare sales team and integrating new business into the account directorate. 

He brings 10 years’ experience of business development in the software industry within the local government and registered provider space.

Joe holds a BA in Politics and English from Manchester Metropolitan University and an MSc in Housing and Social Administration from the London School of Economics.