What is Telecare?

In its simplest terms, telecare is a method of connecting you to our trained team of professionals when you feel vulnerable, at-risk or simply want reassurance.

Centra telecare package

At Centra Pulse you are just a button push away from speaking to one of our team, 24/7, all year round.

How telecare works?

Our video shows you how our standard telecare service works:

Our standard telecare unit simply connects to an existing phone line (although we are happy to discuss alternative methods if this is unavailable).  When the alarm button is pressed, it automatically dials through to our one of our friendly telecare team. They will speak to you via the unit’s loudspeaker and arrange the best help for you. Our fully trained team are available 24 hours a day, 7 days a week, 365 days a year – always on hand if help is required.

Our telecare unit can also work with additional sensors around the home should you require additional reassurance. Find out more about alarms and sensors.

Peter's story

Peter Savage has a history of strokes, and his wife Lee lives with a physical disability. In 2013 he returned home from hospital after a 14 week stay. He had collapsed at home after being paralysed by myelitis and spent three weeks in a semi-coma, followed by 11 weeks learning to walk again. Having a telecare alarm saved Peter’s life; listen to his story here.