What is Telecare?

Telecare connects you to our trained team of professionals round-the-clock; if you feel vulnerable, at-risk or simply want reassurance.

How telecare works?

Pulse telecare starter kit
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With Centra Pulse you are a button push away from speaking to one of our team, 24/7, all year round. Our telecare unit connects to an existing phone line (although we are happy to discuss alternatives if this is unavailable).

When the alarm button is pressed, it automatically dials through to one of our friendly telecare team. They will speak to you via the unit’s loudspeaker and arrange the best help for you. Our fully trained team are available 24 hours a day, 7 days a week, 365 days a year – always on hand if help is required.

Our telecare unit can also work with additional sensors around the home for extra reassurance. Find out more about alarms and sensors.

Pulse telecare starter kit
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Shop for in-home telecare

Who is it for?

Telecare is particularly helpful for the following groups of people:
  • Immobile / unsteady on their feet
  • Young and older people
  • Vulnerable
  • Returning home from hospital
  • Victim of domestic violence
  • Living alone with memory problems
  • Monitoring children
  • Suffering short-term or long-term illness
  • Dementia
  • Epilepsy
  • Heart disease
  • Learning disability
  • Physical disability
  • Sensory problems

Peter's story

Peter Savage has a history of strokes, and his wife Lee lives with a physical disability. In 2013 he returned home from hospital after a 14 week stay. He had collapsed at home after being paralysed by myelitis and spent three weeks in a semi-coma, followed by 11 weeks learning to walk again. Having a telecare alarm saved Peter’s life; listen to his story here.