What is telecare

Telecare is a method of connecting your clients to our trained team of professionals when they feel vulnerable, at-risk or simply want reassurance.

Our telecare can support a wide range of people you are likely to be working with:
  • Those living with dementia
  • Those due to leave / recently leaving hospital
  • People living with long term illnesses, such as epilepsy
  • The infirm or those prone to falling
  • Clients who are too independent for full-time care or residential accommodation
  • Those needing a little re-assurance 
  • People living alone
Our in-home and mobile telecare devices work in much the same way.

What is telecare? - quick guide

Step 1
Your client is distressed or has a problem, and presses a button on an alarm unit, pendant or watch.

Step 2
Within seconds, our telecare team will speak to them via the integrated two way speaker on the main alarm unit or watch.

Step 3
Our team will call your client’s nominated contact or arrange emergency assistance if it is required.




Pulse telecare starter kit
Click image for larger view




TSA accredited
We are fully accredited and regularly audited by the TSA, the industry body for telecare providers

Additionally, our out-of-home devices will also use GPS to locate the wearer during this process. The Vega Watch can be set up to offer your clients additional safeguarding, by using functions such as geo-fencing, which automatically raises an alarm should the wearer leave a predefined area or during set times. 

Telecare supports re-enablement and independent living, allowing for people to live in their own home and maintain their lifestyles with the right level of support. 

The NHS has outlined several uses of how telecare can fit with its TECS approach through different stages of life:

  • Childhood – supporting parents of disabled children
  • Young adulthood and middle age – supporting independence of young adults with physical or learning disabilities
  • Older years – maintaining independence and provide carer support.