1 How do I set up the alarm unit? You can choose to install the telecare alarm unit yourself or have one of our friendly team attend your home and install it for you. If we post the equipment to you for self-installation, you will receive a handy guide which takes you through step by step. Our postal option is just £30. If you would like a member of our friendly team to install the alarm for you, the cost is £55 and a suitable date will be agreed with you when you place your order. 2 Can I wear my pendant in bed? It is not advisable to wear the pendant around your neck in bed. We recommend keeping it by your bedside or wearing it on a wrist strap. 3 Is my pendant waterproof? Yes, it can even be worn in the shower. However, it’s best not to wear it in the bath or submerge it in water for long periods of time. 4 Will my pendant work in the garden? Your pendant will work up to 50 metres from your telecare personal alarm unit. However, whilst the pendant can trigger an alarm call, you may not be able to hear / speak to the operator via the main alarm unit. 5 What if the operator doesn't hear me, or I cannot hear the operator because I'm too far away from the alarm unit? Our telecare team have the ability to adjust the volume of your alarm unit should you have difficulty hearing it. If our operators cannot make contact with you, they will ring your landline in the first instance, then get in touch with one of your nominated contacts. 6 What happens if I press my alarm by mistake? This happens all the time and is not a problem. Simply tell the operator when they respond that you pressed it by mistake. We never mind and it’s a useful way of testing your alarm is working properly. 7 The red light on my unit is flashing what does this mean? The red light flashes when you are using the phone line or there is a problem. If it flashes when you’re not on the phone, please check your phone line is working properly. If there is a problem, contact your phone provider immediately as it means your alarm unit cannot contact our telecare team. 8 The green light on my unit is flashing what does this mean? You have activated the 'away mode' or are in 'programming mode'. To rectify this, press the green button for five seconds and then test the unit by performing a test call to our telecare team. 9 My unit is beeping how do I stop the noise? Please press and hold the green cancel button on your unit for five seconds. Then test your unit to make sure it is working by performing a test call to our telecare team. If it does not work, call our team straight away so we can rectify the issue for you. 10 The unit is announcing 'please check your mains supply', what does this mean? There is no power via the mains going to your alarm unit. Check that the unit is plugged in and there is not a power cut in your area. If the problem persists, contact us straight away by calling 0300 333 6511. 11 The unit is announcing 'please check your telephone line'. What does this mean? There may be a problem with your telephone line. Please make sure the telephone lead is plugged in. Test your phone to see if the problem is with your phone provider. If your phone is working and the lead is plugged in, please contact us straight away by calling 0300 333 6511. 12 Why does my smoke alarm keep beeping? To indicate that a new battery is required. Don’t worry though, the battery will carry on working for another three months, giving us plenty of time to change it.