Gloria's story

Centra Pulse – a real lifesaver

Gloria’s life was literally held in the balance when she pressed her pendant - a simple action that saved her life.

Gloria lives with a rare condition that can trigger a stroke at anytime. At home alone she felt a stroke coming on and immediately pressed her alarm but already found she could not speak.

Fortunately, our operators are fully trained and equipped with the latest in Telecare technology and equipment. We are able to instantly identify who is calling and hold every client’s full medical details along with clear instructions of what to do in an emergency. It meant that when her call came through our Lifeline operator instantly recognised that she was unable to speak properly and was probably suffering from the onset of a stroke.

The operator reacted immediately contacting the emergency services and asked them to arrive with the vital life saving equipment and oxygen needed to save her.

Gloria, who has recovered well, said: “The alarm saved my life. If the ambulance hadn't got here quickly I would have died or suffered serious brain damage.”

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