What we do
We provide a 24/7 telephone call handling service through sophisticated technology and customer-focused staff. Trained to follow your procedures and inform contractors chosen and appointed by you, we’ll treat your customers as our own, and provide a seamless, first-class service.
Finding the time and resources to provide effective call handling services can be a financial drain on diminishing budgets. We’ll work with you to understand your organisation, needs and internal processes to deliver a hassle-free, professional service that’s right for you and your customers.
Social media solutions
As well as handling your customer’s concerns by telephone, we can also offer social media monitoring services. We’ll manage your social media platforms and communicate with your residents on your behalf, from posting updates to responding to specific questions and requests. This provides your customers with real-time information and saves you time and money.
We consistently receive over 95% customer satisfaction ratings and, unlike most providers, have two data centres and run off two BT exchanges, ensuring highly reliable and uninterrupted call handling services.
We can deliver call handling services to meet a range of needs, including but not limited to:
- Repairs and maintenance
- Anti-social behaviour
- Emergency planning
- Customer satisfaction surveys
- Digital inclusion services.
✔ Sophisticated technology
✔ Meet a range of needs, from anti-social behaviour to repairs and maintenance
✔ Multi-channel customer access
✔ UK based, 24/7 service
✔ First rate call handling services by experienced staff
✔ Tailored to meet your organisation’s internal process
✔ Innovative social media solutions available.
Our staff make us who we are. Handpicked for their focus, team oriented approach and listening skills, they undergo a rigorous training programme and, through our Investors in People accreditation, have access to a variety of specialist training and development opportunities.