Telephone call handling

Providing you and your customers with 24/7 access to quality call handling services

What we do

We provide a 24/7 telephone call handling service through sophisticated technology and customer-focused staff. Trained to follow your procedures and inform contractors chosen and appointed by you, we’ll treat your customers as our own, and provide a seamless, first-class service.

Finding the time and resources to provide effective call handling services can be a financial drain on diminishing budgets. We’ll work with you to understand your organisation, needs and internal processes to deliver a hassle-free, professional service that’s right for you and your customers.

Social media solutions

As well as handling your customer’s concerns by telephone, we can also offer social media monitoring services. We’ll manage your social media platforms and communicate with your residents on your behalf, from posting updates to responding to specific questions and requests. This provides your customers with real-time information and saves you time and money.

Reliable service

We consistently receive over 95% customer satisfaction ratings and, unlike most providers, have two data centres and run off two BT exchanges, ensuring highly reliable and uninterrupted call handling services.

Key features

✔ Sophisticated technology
✔ Meet a range of needs, from anti-social behaviour to repairs and maintenance
✔ Multi-channel customer access
✔ UK based, 24/7 service
✔ First rate call handling services by experienced staff
✔ Tailored to meet your organisation’s internal process
✔ Innovative social media solutions available.

Our staff

Our staff make us who we are. Handpicked for their focus, team oriented approach and listening skills, they undergo a rigorous training programme and, through our Investors in People accreditation, have access to a variety of specialist training and development opportunities.