About us

Centra's purpose is to enhance our clients lives by providing specialist care and support services tailored to their needs.

Centra Pulse and Connect

Our telecare, out-of-hours and lone worker monitoring services

Centra Pulse (formally Invicta Telecare) is a non-profit making organisation. Centra Pulse's quality customer focused services enable vulnerable people both young and old, to live safely, happily and independently in their home.

At Centra Pulse, we tailor support to offer people a better quality of life with as much respect, dignity, choice and control over their own lives as possible, often avoiding costly admission to institutionalised care or hospital.

Centra Connect offers a 24 hour, UK based, call handling service and our lone worker solutions gives reassurance to your staff.

We offer a range of professional telephone call handling services; from managing your repairs and maintenance to conducting your customer satisfaction survey. Our team are there 24/7 to handle queries and requests from your customers. Find out more about our telephone call handling service.

Our 24/7 UK based service is delivered via a variety of solutions adding extra protection to the most vulnerable staff. Our lone worker service is designed to protect staff when they are most vulnerable; ideal with staff working in isolation, entering dangerous places or involved in volatile situations.

Our staff are hand-picked with over 80 hours of 121 training each, this is one of the things we take seriously here at Centra Pulse.

Centra Care and Centra Support

Our care and support services

Centra Care and Support provide trusted services to individuals as well as organisations across England. Whether it’s helping people to live independently in their own homes through domiciliary care or providing supported accommodation to people with learning disabilities, we put people at the heart of everything we do, offering more choice and delivering first-class service.

We provide expert care and support to a wide range of people, including:

  • Older people
  • Teenage parents
  • Those escaping domestic abuse
  • Young people at risk
  • People with mental health issues
  • Vulnerable families
  • People with learning disabilities
  • Social housing tenants

Our position as a leading care and support provider, as well as our ties to Circle Housing, means that we have a unique depth of sector insight to offer our partners. We’ll work with you to provide expert advice and guidance every step of the way.

Our staff

Our staff undergo a mandatory training programme and, through our Investors in People accreditation, have access to a variety of specialist training and development opportunities. Friendly, dedicated and empathetic, our staff make us who we are.

Fully accredited

We are fully Care Quality Commission registered and compliant with the standards of Quality and Safety, as well as being accredited by the Centre for Housing and Support. Our telecare services are accredited by the Telecare Services Association and we’re also accredited to European Standards in Social Alarm Services.