Privacy policy

In order to provide services for you, Centra will need to collect and handle personal information about you. We adhere to the Data Protection Act 1998. This is how we look after that information:

When we ask you for personal information, we promise:
  • if it is unclear why we are collecting information, we will make sure you know why we need it
  • to only ask for what we need, and not to collect irrelevant information
  • to protect it and make sure nobody has access to it who shouldn’t
  • to let you know if we share it with other organisations
  • to make sure we don’t keep it longer than necessary
And in return, we ask you to:
  • give us accurate information
  • tell us as soon as possible if there are any changes, such as a new contact number. This helps us to keep your information reliable and up to date. 
How do we collect information?
  • You may provide personal information to us when communicating with us
  • You may communicate with us when making or responding to a housing application, when dealing with your tenancy, when requesting repairs on your property, when making other contact in relation to yourself or your tenancy or when a member of our staff has initiated contact with yourself in relation to you, your tenancy or for any other reason
  • Whenever you communicate with us, we may need to obtain personal details about you to enable us to perform any actions that may be required as a result of the contact
  • We may also obtain your personal details from organisations you have dealt with, such as referral agencies / councils and past landlords
Using your data

The information provided will be processed by Centra (part of Circle Group) to provide services to you.

The information may also be used for research and training purposes and may be provided to our Regulator for their research.

We will collect CORE (COntinuous REcording) data on behalf of the National Housing Federation (NHF) and our Regulator. CORE is used to record information on both Registered Providers (RPs) lettings and sales in England. These statistics are used by a range of organisations to inform funding, regulatory and other policy decisions relating to RP activity and contributes to the wider policy debate. We use this data to ensure we know, record, analyse and monitor information such as the ethnicity, vulnerability and disability of our customers and use this information to ensure services are delivered appropriately. It will also be processed in order to monitor our Equality and Diversity policy.

In order to provide a comprehensive housing management service to you, we may additionally collect some limited personal information about your physical or mental health, or criminal record.

This information will be held in accordance with the Data Protection Act 1998. You have a right to see personal information we hold about you, to do so, please make a written request to Centra's Data Protection Manager at Circle Group.

Information sharing

Sometimes we may need to share information we hold about you with other organisations that work with us, or obtain information held about you by other agencies to allow them to carry out some work on our behalf, this may include:
  • Repairs and maintenance contractors
  • Debt and money management advisors
  • Local authority teams such as social services and benefit agencies.
  • Agencies committed to protecting public funds and/or preventing fraud in line with the National Fraud Initiative. Click for more information on the work undertaken by the Audit Commission.
You can request a list of the agencies/organisations we work with or circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime, to produce anonymous statistics or where it is required by law.

You can get more details on:
  • how to find out what information we hold about you and how to ask us to correct any mistakes
  • agreements we have with third parties for sharing information
  • circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime or to produce anonymised statistics
  • our instructions to staff on how to collect, use and delete your personal information;
  • how we check the information we hold is accurate and up to date; and
  • how to make a complaint.
For more information, please contact:

Data Protection Manager

Circle Housing Group
6 Central Avenue
St Andrews Business Park, Norwich

Telephone: 01603 703 661

When we ask you for information, we will keep to the law, including the Data Protection Act 1998.

For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at:
Wycliffe House,
Water Lane,
Cheshire SK9 5AF.
Phone: 01625 545 745
Fax: 01625 524 510


What is a cookie?

Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. The files are stored on your computer’s hard drive, and are read by your web browser.

Centra (part of Circle Group) takes your privacy very seriously. This section is intended to give you all the information you need to be confident that your personal information will be treated appropriately by us. How are cookies used?

Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.

A list of all the cookies used on this website by us, and our technology partners can be found in our cookies list, below.

Flash cookies

Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie will not be found on iPads, which do not support Flash. Have a look at Adobe's website if you want to control Flash cookies on your computer. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.

Opting out of cookies

There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us (of course!), or the site where you carry out your online banking, or possibly your favourite news service.

It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.

The Information Commissioner’s Office ( provides some advice about cookies and their use, but it also provides a link to ‘About cookies’ ( which is run by the law firm Pinsent Masons. This website provides even more information about cookies if you feel that this page and the ICO is not enough information for you, but it also details how you might delete any cookies that you find, and it also shows you how to allow those trusted sites to store their cookies on your computer.

What is a web beacon?

Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.

Our cookie listings

The aim of this Cookies list is to provide you with an understanding as to what types of cookies we use on our site.

We have tried to cover all cookies in this list that we or our technology partners use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to contact us and let us know.

This is used to identify you as a user on the website

This cookie is a ‘session cookie’ and tells us that you are actively using our site. This way we can always know, at any given time, how many users we have visiting.


This Cookie is used to identify unique visitors to our sites. The results are sent to our Google Analytics account so that we may see how many unique visitors come to this site based over a period of time.


This cookie is used by Google Analytics to determine the visitor session times on our sites. Each time you visit a new page on the site the cookie is set to expire within 30 minutes, if it does not find an existing cookie, a new one is created.


This cookie is used by Google Analytics in conjunction with __utmb to determine visitor sessions. Unlike __utmb this cookie does not have an expiry date, it determines whether a new session should be created based on whether you have previously closed your browser, re-opened it and come back to the site.


This cookie is used by Google Analytics to determine the type of referral used by each visitor to arrive at our site. The cookie determines if the user has come directly to the site or via a search engine, email or email campaign. We use this data to understand how our users arrive at the website.