Centra's Business Development Team have been working closely with BT and Virgin to understand what the Digital Switch means to Teletech providers and customers to ensure Centra are well-placed to continue delivering our excellent services.
Did you know?
- 1.7 million users of TEC systems are connected remotely to teletech service providers.
- The underlying systems are dominated by alarms or hubs, linked to alarm receiving centres 20-30 Billions of devices will be connected to the Internet of Things, globally by 2020.
- The average UK home has 8.3 web connected devices. By 2020 this will rise to 29.
State of play
By 2025, all analogue telephone services in the UK will be switched off and replaced by digital systems using internet protocol (IP) technology.
Transition of phone services has already started. As of 2019 British Telecoms (BT) will only sell digital lines - whether this is someone contracting for broadband or new lines for voice calls. There will be no geographical rollout program as happened with BT’s 21CN programme - this will be done through re-contracting and new sign-ups.
In 2023 BT will start the forced migration to digital, by laying the infrastructure to clients’ homes. Any BT customer who has not switched to digital by this time will be moved to digital with the switchover to be completed by 2025.
Many technology enabled care services, particularly the installed base of teletech systems in the UK, rely on traditional telephone line connectivity for the exchange of voice and data between users and care services.
Some issues have already been experienced when running these devices over next generation telephony networks. Many services that employ analogue connectivity will therefore need to be upgraded in some way during the upcoming change.