Care and support

Centra Support

We currently provide a wide range of services for hundreds of local authority partners and housing associations as well as our own internal Circle Housing Group partners.

Where contracts and services require us to work with other organisations to enhance our offer we will do so, for example in Tower Hamlets we are the lead care provider in a consortium including specialist services St Hilda’s, whose care arm specialises in Bengali service users, The Chinese Association of Tower Hamlets (CATH) and the Community of Refugees from Vietnam (CRV).

As traditional budgets are cut and health and social care services converge we are looking for ways to work innovatively and differently to continue to deliver high quality services to our customers. Together with our partner Centra Pulse we are trialing a number of integrated offers to help our corporate customers deliver more for less.

Centra Pulse & Connect

Our business partnerships are built on key principles around service quality, shared objectives and value for money. We are the partner of choice for numerous local authorities, housing associations, charities and private organisations. We provide quality customer focused services to over 100,000 end users.

Assistive technology is key to improving services and driving efficiency. Our investment in our new technology platform UMO last year means that we are fit for extensive growth and can support any potential partners to grow with us. We offer a wide range of service 24,7, 365 days a year so can tailor solutions to meet your need.

In the past year over 98% of our customers surveyed told us they were satisfied with the social alarm and monitoring services we provide at Centra Pulse.   

Product innovation and telehealth

Did you know that you can transmit your blood sugar levels at the touch of button to our system? Or that we have devices to monitor dementia patients which alert us if they go for a midnight wander?

Following our investment last year into a new technology platform – the Verklizan system, UMO, we are able to work with a wide range of technology partners to deliver tailor made services to the NHS. We know however that it isn’t about the equipment but the design and implementation of any telehealth service. For this reason we are working on integrating a range of products and working with partners that will allow us to provide a broad range of new offers to both our corporate customers and individual payers of services. Some of the products and services currently in development include:

  • Mobile telecare
  • Automated SMS welfare checks and medicine reminder services
  • Dementia services including the use of assistive technology to provide support and keep people safe
  • Home from hospital services – a tailor made package of care and assistive technology

If you are interested in working in partnership please contact Clare Brine, Director of Commercial Development & Partnerships,