Getting involved

We know that by involving and listening to our service users we can be a better more forward thinking organisation. That’s why we provide a variety of opportunities for service users to get involved in not only their own support planning but also the running of their service – and the organisation. We also have a customer satisfaction survey programme so that we gain a true understanding of what we do well and what we need to improve.

Our core areas for service user involvement are:

  1. Day to day local decision making – the people we support get involved in the creation and development of their own support plan and can influence how the service is run. This is a great opportunity to share opinions, ask questions, make changes and ensure continuous involvement in their environment and the support they receive.

  2. Service development and improvement – all service users have an opportunity to get involved in the running and direction of their services via local and strategic forums. These are run by our Service User Involvement Manager with the local support of service users as well as Service Managers and Project Managers.

  3. Board level involvement – with two dedicated service user places on our Circle Support Board we ensure the opinions and knowledge of our service users and the people we support are heard at a strategic level. 
Getting involved is a great way to have your say and help us to improve our services for everyone. For information please talk to:

Sue Wardell on 020 7288 4146 or email [email protected]